eBanking Terms and Conditions
These conditions govern the use of eBanking
service and form part of, and are to be read together with, the terms and
conditions which apply to your account.
1. Meaning of Words and Expressions
In these conditions the following
words and expressions have the following meanings:
- "eBanking" means the eBanking web portal
which can be used to access NIB Bank's account information and perform
- "account" means any current or savings
account or debit/credit card with us which is either in your own name or
held jointly with somebody else;
- "user name" means the user name that you have
selected at the time of registration that lets you use our eBanking
- "password" means the secret password that you
have setup during registration to help us authenticate your identity
before letting you use our eBanking service;
- "iPIN" means the
internet personal identification number (iPIN) which is required for
authorization/confirmation of transaction (where applicable). This is a
random 4 digit code send to your registered mobile device and is random/unique for each transaction.
- "eBanking" means using the Internet (this
portal) to manage your finances;
- "our/us/we" means NIB Bank Limited;
- "you/your" means the
person(s) registered for our eBanking service.
2.1 You can access our eBanking
service provided the equipment you use meets our minimum compatibility
requirements (full details are available at http://nibpk.com/consumer-banking/banking-on-the-go/). You must ensure your equipment continues to meet these
requirements, that it remains fully operational and that you take all
reasonable measures to keep it virus free.
2.2 You can use our eBanking service
24 hours a day. Occasionally you may not be able to use the service for example
when we carry out maintenance or updates. In circumstances where we know access
to the eBank may be interrupted we will do our best to notify you in advance.
2.3 We may de-active you from our eBanking
service if you have not used the eBanking service for over 6 months. Your
internet banking account will be disabled. If we de-active you from our eBanking
service for the above reason, you will need to re-activate for the service if
you wish to use it in the future.
3. Security Data
3.1 Each time you use our eBanking
service we will ask you to give us your user name and password. This is so that
you can prove, and we can authenticate, your identity.
3.2 Once registered for eBanking
service you must always keep your user name and password secret. If you write
them down you must make a sufficient attempt to disguise them. You must not
tell anybody else your user name or password.
3.3 If you dispute that you have
carried out an eBanking transaction, we will expect you to co-operate with us
and the police in any investigations. We may give the police and our insurers
any information we consider relevant, to enable them to carry out
3.4 If we believe or suspect
fraudulent or suspicious transactions are being carried out on your account we
reserve the right to suspend access to all or part of our eBanking service.
3.5 NIB Bank's eBanking transmits
data using SSL (Secure Socket Layer) technology that supports 128-bit key
encryption. If your browser does not support 128-bit encryption, you will not
be able to access Online Banking. The server that you access for NIB Bank's eBanking
does not connect directly to the Internet. It is buffered from the Internet
through the use of firewalls and a service provider interface. All access from
outside the bank must go through these firewalls, which screens the requests
and allows only valid http traffic to reach the server.
4. Acting on Your Instructions
4.1 We will carry out transactions
on your account following instructions you give us or which seem to us to be
given by you through our eBanking service. This is provided the correct user
name, password and iPIN are quoted.
4.2 We reserve the right not to act
on any instructions which would mean you would not be keeping to these
conditions or those applying to your account. For example, we will not allow a
transaction if it will create an overdraft or exceed an agreed overdraft.
4.3 If we decide not to carry out a
transaction we will not be responsible for any loss or damage you suffer
because of that decision. We will normally tell you why we are not prepared to
carry out a transaction when you use our eBanking service.
4.4 If, because of something beyond
our reasonable control or the reasonable control of those acting on our behalf,
we are unable to let you carry out a transaction using our eBanking service, we
will not be responsible for any loss or damage you suffer as a result. An example
of when this may happen is when a PC, browser or other equipment necessary to
use our eBanking service is faulty or out of order.
5. Joint Accounts
5.1 If you have a joint account then
any one of you may use our eBanking service but you must use your own customer user
name, password and iPIN data. To be able to use our eBanking service your
account must be set up so that any one of you can authorise transactions on
your own. Our eBanking service is not available if two or more of you are
required to authorise transactions jointly.
5.2 As a joint account holder these
conditions apply to you individually and jointly with the other account
5.3 As soon as one of you tells us
another joint holder is no longer allowed to authorise transactions, or if we
think transactions should be authorised by you all jointly, we will suspend our
eBanking service on that account.
6. Financial Information available
via the Service
6.1 The financial information
available by means of this Service is for reference purposes only as all
transactions may not have been updated in the Bank's books. The timing of
processing may vary depending on whether the transactions are processed
manually or electronically and some transactions will be updated immediately
while others will not be processed until after the close of business. This may
result in the information available to Customers via the Service not reflecting
transactions in the Bank's hands which have yet to be processed.
6.2 Similarly, items showing on
screen may not yet have been checked for validity or approved for payment and
may not be credited or debited to the Account on the subsequent completion of
the Bank's checking procedures. Whilst the Bank shall use reasonable endeavours
to ensure that all financial information available through the Service is
regularly reviewed and is accurate, the Bank shall not be liable for any loss
incurred or damage suffered by the Customer by reason or in consequence of any
such financial information not being complete, accurate or up to date.
6.3 In view of the contents of this
Clause 6 and without prejudice to these terms and conditions the Bank reserves
the right and is hereby authorised (where in its reasonable opinion it is
necessary or appropriate to do so for the proper management of the Accounts) to
reverse any transaction entry (including in respect of unpaid cheques) and make
the necessary adjustments to the Accounts. The records that the Bank from time
to time maintains of authorisations and instructions received and payments and
transfers of funds and any transactions effected by the Customer or any of its
Nominated Users or the Bank in connection with the Service shall, to the extent
of such records and in the absence of mistake, error or oversight, be
conclusive proof and evidence of such authorisation, instructions, payments,
transfers and transactions and their respective constituents and the times at
which they were sent, received or effected.
7. Proprietary Information
7.1 The documentation and
information supplied to the Customer and any Nominated User in connection with
the Service, including without limit the Secure Input (the "Proprietary
Information") is the confidential information of the Bank. The copyright,
service marks, trade marks and all other intellectual property rights in the
Proprietary Information wherever in the world enforceable shall at all times
remain vested in the Bank or, if the terms of any contract the Bank has with
any licensor otherwise specify, in such licensor.
7.2 The Customer shall take all
reasonable steps to protect the Proprietary Information and shall notify the
Bank if it becomes aware of any breach of any of the Bank's intellectual
property rights in the Proprietary Information. The Customer acknowledges that
it does not own any right of copyright or other intellectual property rights in
the Proprietary Information. The Customer shall not take copies, transfer,
sell, lease, rent, make available to third parties or charge or otherwise deal
with the Proprietary Information.
7.3 If the Customer accesses the
Service from a country outside the Pakistan, the Customer shall be responsible
for complying with the laws and regulations of that country.
8. No warranty
8.1 The Bank does not warrant that
the use of the Services will meet the Customer's requirements or that the
operation of Service will be uninterrupted or error free. If the Customer is a
company or otherwise acting for the purposes of its trade, business or profession,
then except as expressly set out in these Terms and Conditions all conditions,
warranties, terms and undertakings express or implied, statutory or otherwise,
in respect of the provision of the Service or otherwise are hereby excluded.
Subject to any terms implied by law
or by the rules of any regulatory body and which cannot be excluded, the Bank
shall not be liable in contract, tort (including negligence), and delict or
9.1 For the fraud of the Customer or
9.2 For any downtime,
unavailability, failure, malfunction, distortion or interruption to the
Service, whether caused by a failure in the Websites, or any communications
means or otherwise;
9.3 For any omission, error,
discrepancy, ambiguity in any Customer or Nominated User instructions, for any
failure by the Customer or Nominated User to use the Service in accordance with
these terms and conditions, the On-Line Help or any other instructions provided
by the Bank from time to time (whether in writing, electronically or orally) or
any misuse or abuse of the Service by the Customer or any neglect or default by
the Customer or any loss or damage caused or suffered by the Customer's
equipment as a result of being connected to the Service;
9.4 For indirect or consequential
loss or damage or loss of profit, opportunity, goodwill, or for loss of or
damage to data or for secondary or indirect loss or damage or for damage to for
loss of anticipated savings;
9.5 For force majeure, including,
without limitation, industrial disputes, any act or omission by any third party
or the revocation of any licence held by the Bank in connection with the
Service or any other act or omission outside of the Bank's control; and
9.6 For any loss or damage incurred
by the Customer through use of financial information available through the
Service, whether or not such information is current. Nothing in these
Conditions shall limit the Bank's liability to the Customer for fraud by the
Bank or for death or personal injury resulting from its negligence or that of
its employees or agents. The Customer shall be responsible for any such loss
which may be incurred by the Bank as a consequence of any material breach by
the Customer of these terms and conditions and the Customer will indemnify the
Bank against any claims made against the Bank for recompense for such loss and
any costs incurred by the Bank in connection with such claim.
Issuance and Usage
10.1 Your registered Mobile number
with the Bank becomes the second factor of authentication when authorizing
transactions on the eBanking website.
10.2 For certain transactions you
carry out on the eBanking you will be prompted to use your 4 digit iPIN code
which will be send to your registered mobile device. This iPIN token is valid
for a single transaction event only and everytime a transaction is conducted
where iPIN is required; a new iPIN will be send to your registered mobile
device. If your registered mobile device/number is not working, you will not be
able to proceed with that transaction.
10.3 If you change your mobile
number, you are required to update the information with NIB Bank by visiting
the branch. Else you will no longer be able to make certain transactions on the
11.1 We may vary these conditions by
telling you. We will do this by sending details about changes either in
writing, or by e-mail, or by display in branches, or by advertisement, or by
secure message, or notice within the eBanking. We will normally give you
reasonable notice before any change takes effect unless it is not practical or
possible to do so, in which case we will tell you as soon as we can after the
changes take effect.
11.2 We reserve the right to
introduce a charge for using our eBanking service but we will give you reasonable
notice before we do so.
11.3 We have taken reasonable steps
to ensure that e-mail and other transmissions passing over the Internet remain
confidential and are not interfered with. However, we cannot completely
guarantee the privacy or confidentiality of any information passing over the
Internet or that it will not be interfered with and by using our eBanking
service you are prepared to give us instructions on this basis.
11.4 If you contact us by telephone
we may record or monitor calls in order to avoid possible misunderstandings and
help maintain customer service.