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Terms of Use

eBanking Terms and Conditions

These conditions govern the use of eBanking service and form part of, and are to be read together with, the terms and conditions which apply to your account.

1. Meaning of Words and Expressions

In these conditions the following words and expressions have the following meanings:

  • "eBanking" means the eBanking web portal which can be used to access NIB Bank's account information and perform transactions;
  • "account" means any current or savings account or debit/credit card with us which is either in your own name or held jointly with somebody else;
  • "user name" means the user name that you have selected at the time of registration that lets you use our eBanking service;
  • "password" means the secret password that you have setup during registration to help us authenticate your identity before letting you use our eBanking service;
  • "iPIN" means the internet personal identification number (iPIN) which is required for authorization/confirmation of transaction (where applicable). This is a random 4 digit code send to your registered mobile device and is random/unique for each transaction.
  • "eBanking" means using the Internet (this portal) to manage your finances;
  • "our/us/we" means NIB Bank Limited;
  • "you/your" means the person(s) registered for our eBanking service.

2. eBanking Service

2.1 You can access our eBanking service provided the equipment you use meets our minimum compatibility requirements (full details are available at You must ensure your equipment continues to meet these requirements, that it remains fully operational and that you take all reasonable measures to keep it virus free.

2.2 You can use our eBanking service 24 hours a day. Occasionally you may not be able to use the service for example when we carry out maintenance or updates. In circumstances where we know access to the eBank may be interrupted we will do our best to notify you in advance.

2.3 We may de-active you from our eBanking service if you have not used the eBanking service for over 6 months. Your internet banking account will be disabled. If we de-active you from our eBanking service for the above reason, you will need to re-activate for the service if you wish to use it in the future.

3. Security Data

3.1 Each time you use our eBanking service we will ask you to give us your user name and password. This is so that you can prove, and we can authenticate, your identity.

3.2 Once registered for eBanking service you must always keep your user name and password secret. If you write them down you must make a sufficient attempt to disguise them. You must not tell anybody else your user name or password.

3.3 If you dispute that you have carried out an eBanking transaction, we will expect you to co-operate with us and the police in any investigations. We may give the police and our insurers any information we consider relevant, to enable them to carry out investigations.

3.4 If we believe or suspect fraudulent or suspicious transactions are being carried out on your account we reserve the right to suspend access to all or part of our eBanking service.

3.5 NIB Bank's eBanking transmits data using SSL (Secure Socket Layer) technology that supports 128-bit key encryption. If your browser does not support 128-bit encryption, you will not be able to access Online Banking. The server that you access for NIB Bank's eBanking does not connect directly to the Internet. It is buffered from the Internet through the use of firewalls and a service provider interface. All access from outside the bank must go through these firewalls, which screens the requests and allows only valid http traffic to reach the server.

4. Acting on Your Instructions

4.1 We will carry out transactions on your account following instructions you give us or which seem to us to be given by you through our eBanking service. This is provided the correct user name, password and iPIN are quoted.

4.2 We reserve the right not to act on any instructions which would mean you would not be keeping to these conditions or those applying to your account. For example, we will not allow a transaction if it will create an overdraft or exceed an agreed overdraft.

4.3 If we decide not to carry out a transaction we will not be responsible for any loss or damage you suffer because of that decision. We will normally tell you why we are not prepared to carry out a transaction when you use our eBanking service.

4.4 If, because of something beyond our reasonable control or the reasonable control of those acting on our behalf, we are unable to let you carry out a transaction using our eBanking service, we will not be responsible for any loss or damage you suffer as a result. An example of when this may happen is when a PC, browser or other equipment necessary to use our eBanking service is faulty or out of order.

5. Joint Accounts

5.1 If you have a joint account then any one of you may use our eBanking service but you must use your own customer user name, password and iPIN data. To be able to use our eBanking service your account must be set up so that any one of you can authorise transactions on your own. Our eBanking service is not available if two or more of you are required to authorise transactions jointly.

5.2 As a joint account holder these conditions apply to you individually and jointly with the other account holder(s).

5.3 As soon as one of you tells us another joint holder is no longer allowed to authorise transactions, or if we think transactions should be authorised by you all jointly, we will suspend our eBanking service on that account.

6. Financial Information available via the Service

6.1 The financial information available by means of this Service is for reference purposes only as all transactions may not have been updated in the Bank's books. The timing of processing may vary depending on whether the transactions are processed manually or electronically and some transactions will be updated immediately while others will not be processed until after the close of business. This may result in the information available to Customers via the Service not reflecting transactions in the Bank's hands which have yet to be processed.

6.2 Similarly, items showing on screen may not yet have been checked for validity or approved for payment and may not be credited or debited to the Account on the subsequent completion of the Bank's checking procedures. Whilst the Bank shall use reasonable endeavours to ensure that all financial information available through the Service is regularly reviewed and is accurate, the Bank shall not be liable for any loss incurred or damage suffered by the Customer by reason or in consequence of any such financial information not being complete, accurate or up to date.

6.3 In view of the contents of this Clause 6 and without prejudice to these terms and conditions the Bank reserves the right and is hereby authorised (where in its reasonable opinion it is necessary or appropriate to do so for the proper management of the Accounts) to reverse any transaction entry (including in respect of unpaid cheques) and make the necessary adjustments to the Accounts. The records that the Bank from time to time maintains of authorisations and instructions received and payments and transfers of funds and any transactions effected by the Customer or any of its Nominated Users or the Bank in connection with the Service shall, to the extent of such records and in the absence of mistake, error or oversight, be conclusive proof and evidence of such authorisation, instructions, payments, transfers and transactions and their respective constituents and the times at which they were sent, received or effected.

7. Proprietary Information

7.1 The documentation and information supplied to the Customer and any Nominated User in connection with the Service, including without limit the Secure Input (the "Proprietary Information") is the confidential information of the Bank. The copyright, service marks, trade marks and all other intellectual property rights in the Proprietary Information wherever in the world enforceable shall at all times remain vested in the Bank or, if the terms of any contract the Bank has with any licensor otherwise specify, in such licensor.

7.2 The Customer shall take all reasonable steps to protect the Proprietary Information and shall notify the Bank if it becomes aware of any breach of any of the Bank's intellectual property rights in the Proprietary Information. The Customer acknowledges that it does not own any right of copyright or other intellectual property rights in the Proprietary Information. The Customer shall not take copies, transfer, sell, lease, rent, make available to third parties or charge or otherwise deal with the Proprietary Information.

7.3 If the Customer accesses the Service from a country outside the Pakistan, the Customer shall be responsible for complying with the laws and regulations of that country.

8. No warranty

8.1 The Bank does not warrant that the use of the Services will meet the Customer's requirements or that the operation of Service will be uninterrupted or error free. If the Customer is a company or otherwise acting for the purposes of its trade, business or profession, then except as expressly set out in these Terms and Conditions all conditions, warranties, terms and undertakings express or implied, statutory or otherwise, in respect of the provision of the Service or otherwise are hereby excluded.

9. Liability

Subject to any terms implied by law or by the rules of any regulatory body and which cannot be excluded, the Bank shall not be liable in contract, tort (including negligence), and delict or otherwise:

9.1 For the fraud of the Customer or Nominated User;

9.2 For any downtime, unavailability, failure, malfunction, distortion or interruption to the Service, whether caused by a failure in the Websites, or any communications means or otherwise;

9.3 For any omission, error, discrepancy, ambiguity in any Customer or Nominated User instructions, for any failure by the Customer or Nominated User to use the Service in accordance with these terms and conditions, the On-Line Help or any other instructions provided by the Bank from time to time (whether in writing, electronically or orally) or any misuse or abuse of the Service by the Customer or any neglect or default by the Customer or any loss or damage caused or suffered by the Customer's equipment as a result of being connected to the Service;

9.4 For indirect or consequential loss or damage or loss of profit, opportunity, goodwill, or for loss of or damage to data or for secondary or indirect loss or damage or for damage to for loss of anticipated savings;

9.5 For force majeure, including, without limitation, industrial disputes, any act or omission by any third party or the revocation of any licence held by the Bank in connection with the Service or any other act or omission outside of the Bank's control; and

9.6 For any loss or damage incurred by the Customer through use of financial information available through the Service, whether or not such information is current. Nothing in these Conditions shall limit the Bank's liability to the Customer for fraud by the Bank or for death or personal injury resulting from its negligence or that of its employees or agents. The Customer shall be responsible for any such loss which may be incurred by the Bank as a consequence of any material breach by the Customer of these terms and conditions and the Customer will indemnify the Bank against any claims made against the Bank for recompense for such loss and any costs incurred by the Bank in connection with such claim.

10. iPIN Issuance and Usage

10.1 Your registered Mobile number with the Bank becomes the second factor of authentication when authorizing transactions on the eBanking website.

10.2 For certain transactions you carry out on the eBanking you will be prompted to use your 4 digit iPIN code which will be send to your registered mobile device. This iPIN token is valid for a single transaction event only and everytime a transaction is conducted where iPIN is required; a new iPIN will be send to your registered mobile device. If your registered mobile device/number is not working, you will not be able to proceed with that transaction.

10.3 If you change your mobile number, you are required to update the information with NIB Bank by visiting the branch. Else you will no longer be able to make certain transactions on the eBanking.

11. General

11.1 We may vary these conditions by telling you. We will do this by sending details about changes either in writing, or by e-mail, or by display in branches, or by advertisement, or by secure message, or notice within the eBanking. We will normally give you reasonable notice before any change takes effect unless it is not practical or possible to do so, in which case we will tell you as soon as we can after the changes take effect.

11.2 We reserve the right to introduce a charge for using our eBanking service but we will give you reasonable notice before we do so.

11.3 We have taken reasonable steps to ensure that e-mail and other transmissions passing over the Internet remain confidential and are not interfered with. However, we cannot completely guarantee the privacy or confidentiality of any information passing over the Internet or that it will not be interfered with and by using our eBanking service you are prepared to give us instructions on this basis.

11.4 If you contact us by telephone we may record or monitor calls in order to avoid possible misunderstandings and help maintain customer service.


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